Terms and Conditions

Last Updated: 30 June  2025

Welcome to NorthStar Consulting UK (“we,” “us,” “our”). These Terms and Conditions govern your use of our services, including subscriptions, bespoke projects, and access to reports. By purchasing or using our services, you agree to be legally bound by these terms. If you do not agree, you must not use our services.

1. Pricing and Subscriptions

1. Pricing and Subscriptions

1.1 Subscription Plans & Descriptions

All subscription plans are invoiced monthly for a minimum term of 12 months, unless otherwise agreed in writing.

Below are the details of each plan:

(A) Navigator Start (£99/month)

For: Early-stage SMEs seeking market validation and insight.

Includes:

• Monthly sector-specific market and competitor insights

• Quarterly 60-minute strategy check-ins with a NorthStar expert

• Guided support for business direction and decision-making

• Website and SEO review (including multilingual content suggestions)

• Access to the SME Navigator dashboard with monthly reporting

• Market research and trend monitoring; clients are alerted to critical developments

• Support from partner agencies in key regions (e.g. China/HK)

Note: We provide strategic input and research. Implementation (e.g., technical fixes, content writing, supplier negotiations) is not included.

(B) Navigator Growth (£199/month)

For: Scaling businesses, refining their sales & pitch strategy.

Includes all Navigator Start services, plus:

• Go-to-market blueprint tailored to product/service

• Deep-dive market analysis (quantitative & qualitative)

• Sales strategy and pitch deck refinement

• Monthly 60-minute consultancy session

• Insights into international market potential and brand positioning

Note: Advisory-focused. We do not manage marketing execution or product development. You apply the recommendations—we guide the path.

(C) Navigator Global (£399/month)

For: Businesses expanding internationally.

Includes:

• Export strategy and multi-market entry roadmap

• Partner and distributor research across UK/EU/US/Asia

• Access to trusted legal/logistics/infrastructure networks

• International pricing, positioning, and persona development

• Regional scaling support (as closely or remotely as needed)

Note: NorthStar identifies opportunities and partners, but does not negotiate contracts or develop products. We’re a strategic partner—not an operational manager.

(D) Navigator: Commercialisation (£399/month)

For: Startups preparing for investment or monetisation.

Includes all Navigator Growth services, plus:

• Investor-ready strategy development (pitch, term sheet, financials)

• Market-fit analysis and customer validation research

• Co-development of investment decks and proposals

• Targeted outreach to investor networks in the UK, EU, and beyond

Note: We guide your investment strategy and refine messaging. If we deem your proposal valid and economically sound, we can fund it. See section 4, “What We Invest In” Terms and Conditions. 

NorthStar is not a broker and does not raise funds on your behalf or act as a legal representative.

(E) Bespoke (Custom Pricing) – see section “Bespoke”

For: Enterprises or ventures requiring tailored solutions.

Examples include:

• Full multilingual website builds (handover only; we do not manage content post-launch)

• SEO & content support across multiple markets

• Custom dashboards and deep data reviews

• Equity or revenue-share models available (subject to scoping)

Note: We collaborate to scope and structure projects. We do not assume internal team roles, manage operations, or provide implementation unless expressly contracted.

1.2 Annual Benefits

Clients on annual commitments receive:

• A free Market Trends Briefing (valued at £300).

• Exclusive discounts on premium reports and courses (varies by plan).

1.3 Payment & Renewal

• Invoices are issued monthly in advance.

• Auto-renewal: Plans renew for successive 12-month terms unless cancelled with 30 days’ written notice before renewal.

1.4 Termination

• Early termination is not permitted within the 12-month term unless:

  • Agreed in writing by both parties, or

  • Required under applicable consumer laws (e.g., UK/EU cooling-off rights).

• Refunds: No prorated refunds unless services are materially defective.

2. Bespoke Projects

2.1. For bespoke projects, we will provide a quote based on the scope of work agreed upon with the customer.

2.2. Once the quote is accepted, we will invoice you by the agreed terms. Payment is due within 30 days of the invoice date, unless otherwise explicitly agreed in writing by both parties.

2.3. Failure to pay within the agreed timeframe may result in suspension of services or additional charges as permitted by law.

3. Reports

3.1. If you choose to purchase access to a single report, you will be invoiced for that specific report only.

3.2. Upon purchase, you will receive a link to a live document where updates, adaptations, and changes to the report will be automatically added. This applies only to reports where such conditions are explicitly stated on the report description page.

3.3. By accessing the live document, you acknowledge that the content may be updated, modified, or adapted by us at any time.

4. “What We Invest In”

NorthStar Consulting UK provides strategic consulting and non-binding investment support to selected UK and international SMEs through the SME Navigator programme and related services.

We do not operate as a financial institution, fund manager, or FCA-regulated investment firm.

Nothing on this page or elsewhere on our site constitutes a financial promotion, investment advice, or a legally binding offer to invest.

All expressions of interest in supporting businesses—whether through equity, revenue share, partnership, or consulting services—are subject to due diligence, internal review, and mutual agreement. NorthStar Consulting UK reserves full discretion over any such engagements.

Businesses seeking investment or funding support are advised to consult their own legal and financial advisors before entering into any arrangement.

4.1 What We Invest In (Operational Description)

NorthStar Consulting UK may choose to support select SMEs through tailored commercial partnerships, including:

• Strategic consulting in exchange for equity or revenue share

• Proposal development, pitch deck refinement, and market validation

• Network introductions to investors, partners, and grant bodies

• Limited capital support in exceptional, approved cases

We focus on early-stage, growth-ready companies that align with our values and sector expertise.

These include (but are not limited to):

• B2B SaaS & digital platforms

• Green innovation and climate technologies

• Ethical eCommerce and creator-led brands

• Export-oriented UK manufacturers or IP-led businesses

• Purpose-driven, high-impact ventures in underfunded regions

All engagements are assessed individually, and no financial or legal commitment is made without a formal agreement. We are selective, founder-first, and focused on impact—not high-volume deal-making.

We do not:

• Provide regulated financial services

• Guarantee funding outcomes

• Enter into investment arrangements without legal documentation

• Offer investor representation, brokerage, or fiduciary management

5. Refunds & Cancellations (Key Updates for 2025)

UK/EU Consumers:

• 14-day cooling-off period for digital content (unless access has started).

Business Clients:

• No refunds unless services are undelivered or materially non-compliant.

6. Governing Law and Jurisdiction

4.1. These Terms and Conditions are governed by the laws of England and Wales and the laws of Scotland, where we also operate.

4.2. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales or Scotland, as applicable.

7. Support for SMEs in the US

5.1. We welcome inquiries and collaborations from small and medium-sized enterprises (SMEs) in the United States.

5.2. If you are a US-based SME, we are happy to provide suggestions or work with you on bespoke projects, subject to mutual agreement and compliance with applicable laws.

8. General Terms

6.1. Amendments: We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective upon posting on our website. Your continued use of our services constitutes acceptance of the updated terms.

6.2. Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

6.3. Force Majeure: We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, or government restrictions.

6.4. Entire Agreement: These Terms and Conditions constitute the entire agreement between you and us regarding the use of our services and supersede any prior agreements or understandings.

7. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

NorthStar Consulting UK

73, Holloway Road

N7 8JZ

United Kingdom

info@northstar-consulting.uk